Ticketmaster knows that putting a name like "Platinum Tickets" would make a customer think that they are getting more than they actually are, granted Platinum is an extremely valueable metal. Furthurmore, Ticketmaster's explanation of what Platinum Tickets are is as follows: "Official Platinum Seats are some of the best seats in the house, set aside for fans by artists and event providers. Official Platinum Seats offer safe and equitable access to up-close event experiences, however they don't include additional amenities like merch or VIP perks." THEY DO NOT INCLUDE ANYTHING EXTRA. In fact, they actually give you less. Lets face it Ticketmaster, it is obvious that VIP seats are the "best seats in the house," NOT "Platinum" seats, so that right there is a flat out lie. Next, you are unable to resell (on Ticketmaster, which is the better option since that is the first place everyone looks for tickets), they are non-refundable, and you get absolutely nothing extra for the exorbitant price.
Getting back to the deceitfulness, when purchasing a ticket from Ticketmaster, you are redirected to a screen titled "LiveNation" to choose from an assortment of red, blue, and gray dots that are scattered throughout a map of the venue. Red dots mean certified resale tickets, blue dots mean facevalue tickets, and gray dots mean sold or unavailable. I like to know that the option to sell my ticket is present just in case that I am unable to attend. It gives me a good state of mind. I am sure most customers are the same way, hence why Ticketmaster offers a "Verified Resale" page. So the first thing that I did when I saw "Verified Resale" and a bunch of red dots all over the venue map, I looked up how to resell my tickets on Ticketmaster. Mind you, this is BEFORE ever purchasing a ticket.
In big letter on Ticketmaster's FAQ page, it states, "Can I sell tickets for any event on Ticketmaster?" Ticketmaster's response is this:
"Only tickets with the Sell option in the Order Details of your account are eligible for resale through Ticketmaster. In some instances an artist, team, or venue may not allow resale for certain rows/seats. Tickets purchased over the phone with Ticketmaster or through a third party are not available for resale through Ticketmaster."
To me (the customer) this meant two things. One, I will not find out if I can sell my ticket until after I purchase my tickets - which seemed a little odd to me. The second, is that there are ONLY SOME instances when tickets are not available for resale if the artist, team, or venue does not allow resale. To me, seeing all of those red dots show up on the venue map was enough to confirm that the artist, team, or venue was allowing resale tickets. So I went ahead and made the purchase.
Are you ready for the worst part of the whole story? I try to save the best for last. I wish I knew how to post a picture to show you, here it is. When you go to purchase your ticket, and you happen to have one of the notorious "Platinum Tickets," a blue hyperlink with the words "Platinum Ticket" will appear. Ticketmaster actually added a hyperlink for customers who did not know what a Platinum Ticket was, to click on in hopes of finding out what one actually is. This is what Ticketmaster says a Platinum Ticket is under this link:
"Get some of the best seats in the house. Live it up with Platinum Tickets and savor special bragging rights before and after the show! Please note that Platinum Tickets are ticket-only purchases."
Can you believe that??? Classic click bait intended to discourage customers from doing further research, completely dodge the question about what a Platinum Ticket really is. The wording used is an old sales technique which literally tells a salesperson to decieve the customer to close the sale faster. I mean seriously??? Bragging rights??? What on earth would you possibly have to brag about?
Overall, it is safe to say that I am disappointed in the sales tactics that Ticketmaster chooses to use. What they are doing is unethical from anyone's standards, and legal action must be taken. Please let me know if you are willing to back me, or if the same thing has happened to you in the past. Lets stop this before more people get ripped off.
Purchased tickets for a disney on ice event in Phoenix that canceled. Is fine it canceled right due to the coronavirus event cancelations. Got an email saying will not get 7-10 days and never got the refund back. Having to contact Ticketmaster and request a refund and not able to contact them. They do have an email [email protected] which not expecting any response from them as they don't want to provide people to help their customers by phone instead they hide and are outright dishonest in saying refund would be recieved in 7-10 days which has long past that date.
Next option is to dispute charges on credit card since the company doesn't want to do the right thing.
Really sucks as the credit card companies probably all the same are having a very long hold time to reach the dispute department as the other option is to dispute items by mail which I do not trust that to get processed in a timely manner to get the refund so will wait and keep calling till get the dispute entered on the charge with the credit company.
Everyone needs to dispute all charges from ticketmaster and be quick to not settle for services that don't do or deliver on what they say.
If everyone does this it would probably speed up ticketmaster refunds as when a charge is disputed sometimes the vendor will get charged a fee. If they are charged a fee for all event cancelations it could bankrupt ticketmaster is something that could happen.
Would be better if ticketmaster could just do what they say they will do instead of being dishonest.
Will never use ticketmaster ever again for any tickets no matter what.
I have just done more than a cursory look at my tickets and they are not nearly as close as I ordered. There is no way to see my actual order it just says that I ordered what they sent me.
I bought these as soon as they went on sale and would never have bought row W when the same price was available much closer. There are still plenty of tickets left so I can't figure out why I got such poor tickets.
I purchased one VIP ticket in November 2018 to see Kenny Chesney in concert at Chase Field in Arizona June 2018. The VIP "package" cost $500.00 through Ticketmaster.com and there was NOTHING VIP about this ticket. Upon arriving at the stadium, I found my VIP seat which was to the FAR right of the stage, in the second row. The stage is set up so the area directly in front is called the "Sandbar" and has another stage coming out from the main stage in the shape of a T. The ticket to enter the "Sandbar" is only $200.00 and is standing room only. The woman who sat in front of me to the FAR right of the main stage told me she paid $200.00 for her seat in the front row. Throughout the entire show, all I saw, from a great distance, was Kenny Chesney's back, and only when I turned around! This means that suddenly, my second-row seat turned into a back of the floor seat with hundreds of people in front of me! My "VIP" package included a drink holder, a small bag, poster, lanyard, and a hat. All of the items in my "VIP" package are now being sold on Kenny Chesney's website and total about $50.00. I feel like an idiot for paying so much money to see this man who either has no clue what the companies representing him are doing to hard-working fans who love his music, or he does know and doesn't care. I could have purchased one "sandbar" ticket, one front row ticket and all of the items received from the VIP package for a total of $450.00 and the experience might have been a better one. This report is to hopefully keep anyone who is interested in purchasing a VIP package to a concert from Ticketmaster from making the same mistake I did. Don't fall for the same promises I did. They word the details totally wrong and make you think you are getting something better than what you will get. The VIP items are all from China and probably cost pennies to make. Buyer BEWARE! And Kenny Chesney should be ashamed of himself for allowing this to happen. A VIP experience should have some value which exceeds the normal price of a ticket. Your boat in your video was purchased by hardworking individuals like myself. Make yourself more aware of what is going on around you by listening to people like myself.
Side note: In December 2017 I was evacuated from my home in Ventura, California due to the approaching Thomas Fire. I could only think of two items to take as we left our home that night... My son's high school letterman's jacket and my VIP ticket to see Kenny Chesney in concert in Arizona. Thankfully our home was spared from the fire, but many of my neighbors were not so lucky. I often think about how I felt during that concert after paying so much money and having such a terrible experience when that $500.00 ticket, the $300.00 round-trip flight to Arizona, the $300.00 hotel room in Arizona, the $9.00 for a bottle of water at Chase field and all the other expenses that went along with going to my dream concert could have been spent on one of the less fortunate in my community the night of December 5, 2017.
I have been buying tickets from ticketmaster and usually am able to exchange my seats for better seats that come up available but am now told I can't with Platinum seats. Not only did better seats come up available but cheaper too however they still refused to allow me to at least exchange the seats. No warning comes up during the purchase either or else I wouldve avoided. The info that pops up for Platinum tickets do not disclose that they do not have the same Fan Guarantee as regular tickets therefore that info should be disclosed prior to purchasing. I will be finding other victims and will strive for a class action lawsuit. The info provided misleads consumers to thinking they are getting a 'special deal' when are actually getting ripped off.
I purchased six tickets together to Joe Bonamassa at the MPAC. When I received my receipt two of the tickets were priced at more than twice the price of the others. When I contacted Tickmaster to get the tickets replaced with six together that were the same price they informed me Platinum tickets (the term they gave to the two higher priced tickets) were non refundable. I will never again purchase from Ticketmaster again.
I ordered some tickets from Ticketmaster for WrestleMania. I specifically ordered two tickets at the end of the stadium one level below nosebleed. I figured I could still see from there. Once I got to Camping World Stadium I found out my tickets were completely opposite of what I ordered. I am in the section perpendicular to the section I ordered. And I am in the nosebleed section, not one level below like I ordered. I spent over four hundred dollars for these tickets, yet I can't see but a small portion of the wrestling ring. What good is that? I might as well have stayed home and watched it on television and saved myself over four hundred dollars. If you don't get what you ordered from this company, it is hard to find a place to complain Once they have your money, they could care less what happens to you, no matter if it is their fault
I was given 10 ticket vouchers as a result of the recent class action lawsuit. I had stopped buying concert tickets because of the hassle of dealing with toastmasters. I decided to try again, thinking the lawsuit may have changed some things. I ordered some tickets, typed in the voucher number. I stead of two free tickets,I was charged full price.I tried several times to get it corrected (phone, emails, chat). After 3 days I finally discover they will not refund my money.They will not charge to a voucher once tickets are ordered. So basically they have a ripoff built in...making you think you are getting something for free, but it is really just another way to screw the customer! I will not buy anymore tickets from toastmasters.Beware of the voucher!!!!
Yes on may 24 016 at 9-10pm i place a ordet on line for a concert on june 26 016 for sunday two tickets at the hampton coliscum va the order was wrong with a different name and price as well
Ticketmaster required that I open an account in order to purchase tickets. I did not want to do this but they would only sell me tickets if I opened an account. They assured me I would not be marketed or spammed. They spammed. They attempted to offer terrible "survey" offers. I immediately followed their "Contact Us" link which brought me to a page that had a "Closing your Account" link. That link leads to a page with two links; both lead you back to the original page. Its a loop. This is why everyone who values honest business relationships should sever all ties with ticketmaster. It turns out that you can create an account online but can not close the account online. Their "contact us by email" is a form that refuses to give you any email contact info and only permits drop down topics of their choice - not the customers - there is no option to discuss closing the account.
There is an option that lets you discuss opening an account, only.
We need to end this kind of deceptive business practice. It starts with the small stuff but it permiates their every transaction.
There is not even one person that I have ever known that would prefer to ever do any business with ticketmaster EVER.
We must end this sort of corporate fascism in America. You all better vote while that still remains an option in this democracy. In the meantime avoid business with monopolies and ask your elected representative to curb corporate mobsters in America.
Ticketmaster Reviews
Ticketmaster knows that putting a name like "Platinum Tickets" would make a customer think that they are getting more than they actually are, granted Platinum is an extremely valueable metal. Furthurmore, Ticketmaster's explanation of what Platinum Tickets are is as follows: "Official Platinum Seats are some of the best seats in the house, set aside for fans by artists and event providers. Official Platinum Seats offer safe and equitable access to up-close event experiences, however they don't include additional amenities like merch or VIP perks." THEY DO NOT INCLUDE ANYTHING EXTRA. In fact, they actually give you less. Lets face it Ticketmaster, it is obvious that VIP seats are the "best seats in the house," NOT "Platinum" seats, so that right there is a flat out lie. Next, you are unable to resell (on Ticketmaster, which is the better option since that is the first place everyone looks for tickets), they are non-refundable, and you get absolutely nothing extra for the exorbitant price.
Getting back to the deceitfulness, when purchasing a ticket from Ticketmaster, you are redirected to a screen titled "LiveNation" to choose from an assortment of red, blue, and gray dots that are scattered throughout a map of the venue. Red dots mean certified resale tickets, blue dots mean facevalue tickets, and gray dots mean sold or unavailable. I like to know that the option to sell my ticket is present just in case that I am unable to attend. It gives me a good state of mind. I am sure most customers are the same way, hence why Ticketmaster offers a "Verified Resale" page. So the first thing that I did when I saw "Verified Resale" and a bunch of red dots all over the venue map, I looked up how to resell my tickets on Ticketmaster. Mind you, this is BEFORE ever purchasing a ticket.
In big letter on Ticketmaster's FAQ page, it states, "Can I sell tickets for any event on Ticketmaster?" Ticketmaster's response is this:
"Only tickets with the Sell option in the Order Details of your account are eligible for resale through Ticketmaster. In some instances an artist, team, or venue may not allow resale for certain rows/seats. Tickets purchased over the phone with Ticketmaster or through a third party are not available for resale through Ticketmaster."
To me (the customer) this meant two things. One, I will not find out if I can sell my ticket until after I purchase my tickets - which seemed a little odd to me. The second, is that there are ONLY SOME instances when tickets are not available for resale if the artist, team, or venue does not allow resale. To me, seeing all of those red dots show up on the venue map was enough to confirm that the artist, team, or venue was allowing resale tickets. So I went ahead and made the purchase.
Are you ready for the worst part of the whole story? I try to save the best for last. I wish I knew how to post a picture to show you, here it is. When you go to purchase your ticket, and you happen to have one of the notorious "Platinum Tickets," a blue hyperlink with the words "Platinum Ticket" will appear. Ticketmaster actually added a hyperlink for customers who did not know what a Platinum Ticket was, to click on in hopes of finding out what one actually is. This is what Ticketmaster says a Platinum Ticket is under this link:
"Get some of the best seats in the house. Live it up with Platinum Tickets and savor special bragging rights before and after the show! Please note that Platinum Tickets are ticket-only purchases."
Can you believe that??? Classic click bait intended to discourage customers from doing further research, completely dodge the question about what a Platinum Ticket really is. The wording used is an old sales technique which literally tells a salesperson to decieve the customer to close the sale faster. I mean seriously??? Bragging rights??? What on earth would you possibly have to brag about?
Overall, it is safe to say that I am disappointed in the sales tactics that Ticketmaster chooses to use. What they are doing is unethical from anyone's standards, and legal action must be taken. Please let me know if you are willing to back me, or if the same thing has happened to you in the past. Lets stop this before more people get ripped off.
Is the last time will ever use ticketmaster.
Purchased tickets for a disney on ice event in Phoenix that canceled. Is fine it canceled right due to the coronavirus event cancelations. Got an email saying will not get 7-10 days and never got the refund back. Having to contact Ticketmaster and request a refund and not able to contact them. They do have an email [email protected] which not expecting any response from them as they don't want to provide people to help their customers by phone instead they hide and are outright dishonest in saying refund would be recieved in 7-10 days which has long past that date.
Next option is to dispute charges on credit card since the company doesn't want to do the right thing.
Really sucks as the credit card companies probably all the same are having a very long hold time to reach the dispute department as the other option is to dispute items by mail which I do not trust that to get processed in a timely manner to get the refund so will wait and keep calling till get the dispute entered on the charge with the credit company.
Everyone needs to dispute all charges from ticketmaster and be quick to not settle for services that don't do or deliver on what they say.
If everyone does this it would probably speed up ticketmaster refunds as when a charge is disputed sometimes the vendor will get charged a fee. If they are charged a fee for all event cancelations it could bankrupt ticketmaster is something that could happen.
Would be better if ticketmaster could just do what they say they will do instead of being dishonest.
Will never use ticketmaster ever again for any tickets no matter what.
I have just done more than a cursory look at my tickets and they are not nearly as close as I ordered. There is no way to see my actual order it just says that I ordered what they sent me.
I bought these as soon as they went on sale and would never have bought row W when the same price was available much closer. There are still plenty of tickets left so I can't figure out why I got such poor tickets.
I purchased one VIP ticket in November 2018 to see Kenny Chesney in concert at Chase Field in Arizona June 2018. The VIP "package" cost $500.00 through Ticketmaster.com and there was NOTHING VIP about this ticket. Upon arriving at the stadium, I found my VIP seat which was to the FAR right of the stage, in the second row. The stage is set up so the area directly in front is called the "Sandbar" and has another stage coming out from the main stage in the shape of a T. The ticket to enter the "Sandbar" is only $200.00 and is standing room only. The woman who sat in front of me to the FAR right of the main stage told me she paid $200.00 for her seat in the front row. Throughout the entire show, all I saw, from a great distance, was Kenny Chesney's back, and only when I turned around! This means that suddenly, my second-row seat turned into a back of the floor seat with hundreds of people in front of me! My "VIP" package included a drink holder, a small bag, poster, lanyard, and a hat. All of the items in my "VIP" package are now being sold on Kenny Chesney's website and total about $50.00. I feel like an idiot for paying so much money to see this man who either has no clue what the companies representing him are doing to hard-working fans who love his music, or he does know and doesn't care. I could have purchased one "sandbar" ticket, one front row ticket and all of the items received from the VIP package for a total of $450.00 and the experience might have been a better one. This report is to hopefully keep anyone who is interested in purchasing a VIP package to a concert from Ticketmaster from making the same mistake I did. Don't fall for the same promises I did. They word the details totally wrong and make you think you are getting something better than what you will get. The VIP items are all from China and probably cost pennies to make. Buyer BEWARE! And Kenny Chesney should be ashamed of himself for allowing this to happen. A VIP experience should have some value which exceeds the normal price of a ticket. Your boat in your video was purchased by hardworking individuals like myself. Make yourself more aware of what is going on around you by listening to people like myself.
Side note: In December 2017 I was evacuated from my home in Ventura, California due to the approaching Thomas Fire. I could only think of two items to take as we left our home that night... My son's high school letterman's jacket and my VIP ticket to see Kenny Chesney in concert in Arizona. Thankfully our home was spared from the fire, but many of my neighbors were not so lucky. I often think about how I felt during that concert after paying so much money and having such a terrible experience when that $500.00 ticket, the $300.00 round-trip flight to Arizona, the $300.00 hotel room in Arizona, the $9.00 for a bottle of water at Chase field and all the other expenses that went along with going to my dream concert could have been spent on one of the less fortunate in my community the night of December 5, 2017.
I have been buying tickets from ticketmaster and usually am able to exchange my seats for better seats that come up available but am now told I can't with Platinum seats. Not only did better seats come up available but cheaper too however they still refused to allow me to at least exchange the seats. No warning comes up during the purchase either or else I wouldve avoided. The info that pops up for Platinum tickets do not disclose that they do not have the same Fan Guarantee as regular tickets therefore that info should be disclosed prior to purchasing. I will be finding other victims and will strive for a class action lawsuit. The info provided misleads consumers to thinking they are getting a 'special deal' when are actually getting ripped off.
I purchased six tickets together to Joe Bonamassa at the MPAC. When I received my receipt two of the tickets were priced at more than twice the price of the others. When I contacted Tickmaster to get the tickets replaced with six together that were the same price they informed me Platinum tickets (the term they gave to the two higher priced tickets) were non refundable. I will never again purchase from Ticketmaster again.
I ordered some tickets from Ticketmaster for WrestleMania. I specifically ordered two tickets at the end of the stadium one level below nosebleed. I figured I could still see from there. Once I got to Camping World Stadium I found out my tickets were completely opposite of what I ordered. I am in the section perpendicular to the section I ordered. And I am in the nosebleed section, not one level below like I ordered. I spent over four hundred dollars for these tickets, yet I can't see but a small portion of the wrestling ring. What good is that? I might as well have stayed home and watched it on television and saved myself over four hundred dollars. If you don't get what you ordered from this company, it is hard to find a place to complain Once they have your money, they could care less what happens to you, no matter if it is their fault
I was given 10 ticket vouchers as a result of the recent class action lawsuit. I had stopped buying concert tickets because of the hassle of dealing with toastmasters. I decided to try again, thinking the lawsuit may have changed some things. I ordered some tickets, typed in the voucher number. I stead of two free tickets,I was charged full price.I tried several times to get it corrected (phone, emails, chat). After 3 days I finally discover they will not refund my money.They will not charge to a voucher once tickets are ordered. So basically they have a ripoff built in...making you think you are getting something for free, but it is really just another way to screw the customer! I will not buy anymore tickets from toastmasters.Beware of the voucher!!!!
Yes on may 24 016 at 9-10pm i place a ordet on line for a concert on june 26 016 for sunday two tickets at the hampton coliscum va the order was wrong with a different name and price as well
Ticketmaster required that I open an account in order to purchase tickets. I did not want to do this but they would only sell me tickets if I opened an account. They assured me I would not be marketed or spammed. They spammed. They attempted to offer terrible "survey" offers. I immediately followed their "Contact Us" link which brought me to a page that had a "Closing your Account" link. That link leads to a page with two links; both lead you back to the original page. Its a loop. This is why everyone who values honest business relationships should sever all ties with ticketmaster. It turns out that you can create an account online but can not close the account online. Their "contact us by email" is a form that refuses to give you any email contact info and only permits drop down topics of their choice - not the customers - there is no option to discuss closing the account.
There is an option that lets you discuss opening an account, only.
We need to end this kind of deceptive business practice. It starts with the small stuff but it permiates their every transaction.
There is not even one person that I have ever known that would prefer to ever do any business with ticketmaster EVER.
We must end this sort of corporate fascism in America. You all better vote while that still remains an option in this democracy. In the meantime avoid business with monopolies and ask your elected representative to curb corporate mobsters in America.