My wife looked at gold chains onboard the Royal Carribean Liberty of the Seas. The sales lady told her they were solid gold. I said that they were a good price for solid gold and the lady cut a piece of chain to show me they were solid so we bought several pieces. After a month of wearing the bracelets that were custom made for us the gold wore off and turned my wifes wrist black. Royal Carribean of course passed the buck and told me to call Starboard Cruise Services. I have not called yet but have little hope as they require the original sales receipt. I'll report if they give a refund or not.
Disembarked at Southhampton, England on May 22, 2017. My bag did not show up at port. I waited for over 2 hours and filed Property Loss Report as instructed. Over 20 business days later I have received no news about my missing bag. My email inquiries remain unanswered (except for the automated response when I submit) and my calls to their Customer Service line lead to a dead end (I am told the person assigned my case is not in the office, despite my efforts to call almost daily). No one can tell me what the next steps are, or what the status of my bag's whereabouts are. I am at my wits end and just want this to be over, but feel this is a complete scam that leaves one feeling helpless and without any options. A very frustrating and unfair customer service approach!
Just come back from a cruise on Royal Caribbean's Voyager of the Seas.
This was not my first cruise with Royal Caribbean but it was the worst holiday experience of my 56 years.
The company has definitely reduced the quality of its product to the point where this now resembles a floating stag party complete with nightly rugby songs, disgusting food served on plastic plates and de-salinated water served in plastic glasses.
Service was third rate and complaints got heated all around us in the restaurants, by the pools at customer service................
Everything was a rip off, drinks, excursions, water, service charges, TV, internet, next cruise purchases, shops........... It took some considerable skill to navigate all the Royal Caribbean scams.
On three of our stops we queued for hours to get on and off the ship because of Royal Caribbean incompetence and then instead of saying sorry Royal Caribbean blamed the Australian Authorities.
I have never been on a cruise where guests we so anti the operator. I honestly thought there was going to be a riot at one stage because the food was so bad and Royal Caribbean just kept apologising and giving out worthless cruise vouchers but did nothing about the problems.
On the first day, Royal Caribbean messed up the loading of cases and in some instances it took 12 hours to match guest with case. Customer Services just spouted lie after lie to try to appease the angry mob. Most guests had to go to Level 1 to retrieve their own cases. Many of the cases had been opened by Royal Caribbean and items taken out such as alcohol without the owner present.
I saw a couple of guys on Level 1 who were ready to kick off because of the lies and deceit shown by the crew.
I wrote to Royal Caribbean and pointed out at least 10 instances of breach and I got a letter back telling me to refer my complaint to arbitration which I've now done.
This is a dishonest, disreputable bunch of sharks who take your money and then give you nothing but broken promises in return and when you complain you get the "Royal" finger. There are some lovely cruise companies out there Royal Caribbean isn't one of them.
We traveled (two people and a 6mo baby) and were charged $283.50 for 6 days in gratuities. We cannot find any agreement where we approved this. We called Royal Caribbean, they said they have no docuement where we agreed to this, however they said this is mandatory and billed us for this after the cruise (it was NOT included or mentioned in the amount we payed up front). We only ate in the dining room 4 times, so we effectively left at $70.88 tip per meal. They claim they cannot provide a refund and this is mandatory.
In addition to my frustration about this bait and switch on pricing, the math doesn't seem to add up. If waiters are getting $70+ per table in tips then they'd be making half a million USD per year if they work just 20 tables a day! Royal Caribbean must be doing something under the table here.
Royal Caribbean Cruises Ltd. Reviews
My wife looked at gold chains onboard the Royal Carribean Liberty of the Seas. The sales lady told her they were solid gold. I said that they were a good price for solid gold and the lady cut a piece of chain to show me they were solid so we bought several pieces. After a month of wearing the bracelets that were custom made for us the gold wore off and turned my wifes wrist black. Royal Carribean of course passed the buck and told me to call Starboard Cruise Services. I have not called yet but have little hope as they require the original sales receipt. I'll report if they give a refund or not.
Disembarked at Southhampton, England on May 22, 2017. My bag did not show up at port. I waited for over 2 hours and filed Property Loss Report as instructed. Over 20 business days later I have received no news about my missing bag. My email inquiries remain unanswered (except for the automated response when I submit) and my calls to their Customer Service line lead to a dead end (I am told the person assigned my case is not in the office, despite my efforts to call almost daily). No one can tell me what the next steps are, or what the status of my bag's whereabouts are. I am at my wits end and just want this to be over, but feel this is a complete scam that leaves one feeling helpless and without any options. A very frustrating and unfair customer service approach!
Just come back from a cruise on Royal Caribbean's Voyager of the Seas.
This was not my first cruise with Royal Caribbean but it was the worst holiday experience of my 56 years.
The company has definitely reduced the quality of its product to the point where this now resembles a floating stag party complete with nightly rugby songs, disgusting food served on plastic plates and de-salinated water served in plastic glasses.
Service was third rate and complaints got heated all around us in the restaurants, by the pools at customer service................
Everything was a rip off, drinks, excursions, water, service charges, TV, internet, next cruise purchases, shops........... It took some considerable skill to navigate all the Royal Caribbean scams.
On three of our stops we queued for hours to get on and off the ship because of Royal Caribbean incompetence and then instead of saying sorry Royal Caribbean blamed the Australian Authorities.
I have never been on a cruise where guests we so anti the operator. I honestly thought there was going to be a riot at one stage because the food was so bad and Royal Caribbean just kept apologising and giving out worthless cruise vouchers but did nothing about the problems.
On the first day, Royal Caribbean messed up the loading of cases and in some instances it took 12 hours to match guest with case. Customer Services just spouted lie after lie to try to appease the angry mob. Most guests had to go to Level 1 to retrieve their own cases. Many of the cases had been opened by Royal Caribbean and items taken out such as alcohol without the owner present.
I saw a couple of guys on Level 1 who were ready to kick off because of the lies and deceit shown by the crew.
I wrote to Royal Caribbean and pointed out at least 10 instances of breach and I got a letter back telling me to refer my complaint to arbitration which I've now done.
This is a dishonest, disreputable bunch of sharks who take your money and then give you nothing but broken promises in return and when you complain you get the "Royal" finger. There are some lovely cruise companies out there Royal Caribbean isn't one of them.
We traveled (two people and a 6mo baby) and were charged $283.50 for 6 days in gratuities. We cannot find any agreement where we approved this. We called Royal Caribbean, they said they have no docuement where we agreed to this, however they said this is mandatory and billed us for this after the cruise (it was NOT included or mentioned in the amount we payed up front). We only ate in the dining room 4 times, so we effectively left at $70.88 tip per meal. They claim they cannot provide a refund and this is mandatory.
In addition to my frustration about this bait and switch on pricing, the math doesn't seem to add up. If waiters are getting $70+ per table in tips then they'd be making half a million USD per year if they work just 20 tables a day! Royal Caribbean must be doing something under the table here.