I emailed the company to inquire about the validity of the coupon code found on leafbuyer and was told that they were unaware they even had a coupon on leafbuyer. I was given a different code and all was fine. After receiving my order I opened one of the the pens right away and charged it. The second one was a gift for my sister so I kept it in the bubble wrap and put it in a package on it's way to her in Florida. After she received the pen it worked for a handful of uses and then stopped heating up. I emailed the company right away and was expecting a response in the same amount of time I did when they wanted my business. No response. So I sent a second message to them through the website and same story. So finally I decide to leave a review in their testimonial page and questioned the honor of this company and the claim the the owner is a veteran. The attention to detail just isn't to the standard I'm used to from veterans.
Maybe the Veterans Administration but not individuals. After my negative review the owner of the company actually called my cell phone and left a lengthy message about who knows because I deleted it 2 seconds in. If you're going to get pissed off at someone questioning your honor then you must be running low on it. Those of us who are honorable really don't mind. Question mine and I have the citations and commendations to back up my service. That being said..
I finally got a response and that's all I was trying for. So after the phone call I get an email back from the company just telling me to return the dysfunctional pen with a return address and email address. No return authorization number or request for a tracking number. So how do they know they've received my return? Great question, right? So after sending the return back I emailed them once again to notify them that it had arrived and if they needed tracking information or anything else to please get back to me. I explained that it was shipped from my sister because it was a gift to try and avoid any confusion.
Guess what? 2 days later and there's no response. So I go back to the website and post a three star review about the pen. I was honest in my review that the first pen worked great but the second one only worked for 5 minutes and that I couldn't recommend the company because of the questionable customer service. Do you wanna take a guess at what happened next? Yup, like clockwork I get an email at 6am on Easter Sunday that was completely irrelevant, ignorant and disrespectful. The person on the other end acted like it was my fault they didn't have a tracking number and their complete return process is jacked up.
I had to remind them that I emailed them 2 days prior in regards to that and nobody responded until now. You shouldn't have to go to such extremes as to leave negative reviews about companies, their products and customer services before receiving a response from said company. I don't like being that way. O2 Vape established a certain standard when they responded to my initial inquiry about the coupon code and that's why I decided to go with them for my first vape pen purchase. They literally got mad at me for holding them to the standard they set and then questioning them when they didn't. They went so far as to insinuate that I have an addiction problem or that I'm an idiot because I choose to medicate with cannabis. I expect more from a company owned by a veteran than to be insulting to other veterans. You have no idea what our service was or why we medicate the way we do. My brothers and sisters are out here dying EVERY DAY because of the s**t they feed us that they call medication. A company in the business of providing products for the cannabis industry, shouldn't have that kind of opinion of cannabis users. We're not stoners, not junkies, not lazy a*s people like you like to insinuate.
O2VAPE Reviews
I emailed the company to inquire about the validity of the coupon code found on leafbuyer and was told that they were unaware they even had a coupon on leafbuyer. I was given a different code and all was fine. After receiving my order I opened one of the the pens right away and charged it. The second one was a gift for my sister so I kept it in the bubble wrap and put it in a package on it's way to her in Florida. After she received the pen it worked for a handful of uses and then stopped heating up. I emailed the company right away and was expecting a response in the same amount of time I did when they wanted my business. No response. So I sent a second message to them through the website and same story. So finally I decide to leave a review in their testimonial page and questioned the honor of this company and the claim the the owner is a veteran. The attention to detail just isn't to the standard I'm used to from veterans.
Maybe the Veterans Administration but not individuals. After my negative review the owner of the company actually called my cell phone and left a lengthy message about who knows because I deleted it 2 seconds in. If you're going to get pissed off at someone questioning your honor then you must be running low on it. Those of us who are honorable really don't mind. Question mine and I have the citations and commendations to back up my service. That being said..
I finally got a response and that's all I was trying for. So after the phone call I get an email back from the company just telling me to return the dysfunctional pen with a return address and email address. No return authorization number or request for a tracking number. So how do they know they've received my return? Great question, right? So after sending the return back I emailed them once again to notify them that it had arrived and if they needed tracking information or anything else to please get back to me. I explained that it was shipped from my sister because it was a gift to try and avoid any confusion.
Guess what? 2 days later and there's no response. So I go back to the website and post a three star review about the pen. I was honest in my review that the first pen worked great but the second one only worked for 5 minutes and that I couldn't recommend the company because of the questionable customer service. Do you wanna take a guess at what happened next? Yup, like clockwork I get an email at 6am on Easter Sunday that was completely irrelevant, ignorant and disrespectful. The person on the other end acted like it was my fault they didn't have a tracking number and their complete return process is jacked up.
I had to remind them that I emailed them 2 days prior in regards to that and nobody responded until now. You shouldn't have to go to such extremes as to leave negative reviews about companies, their products and customer services before receiving a response from said company. I don't like being that way. O2 Vape established a certain standard when they responded to my initial inquiry about the coupon code and that's why I decided to go with them for my first vape pen purchase. They literally got mad at me for holding them to the standard they set and then questioning them when they didn't. They went so far as to insinuate that I have an addiction problem or that I'm an idiot because I choose to medicate with cannabis. I expect more from a company owned by a veteran than to be insulting to other veterans. You have no idea what our service was or why we medicate the way we do. My brothers and sisters are out here dying EVERY DAY because of the s**t they feed us that they call medication. A company in the business of providing products for the cannabis industry, shouldn't have that kind of opinion of cannabis users. We're not stoners, not junkies, not lazy a*s people like you like to insinuate.