After purchasing brake parts, got an email stating I won a tool set if I just pay the $7.95 shipping, to be delivered in 5-7 business days. Then a $67.32 debit from my account. I called the California phone number listed with the debit on my online banking site. A third party handler couln't refund the amount, but cancelled any further debits.
Very deceptive practice hidden in their agreement. Very dissappointed in their practice.
Do not enter any contest or believe you "WON" anything.
On October 30, 2014, I paid Brian Watters, one of O'Reilly Auto Parts, North Orem, Utah Store's, Commercial Accounts, to purchase and install a Precision Fuel Pump #43004, in my 1996 Chev Cavalier, that he, Mr. Watters, purchased on his commercial account. It came with a Lifetime Warranty per Matt of the North Orem Store.
On September 27, 2021, I paid EP Auto, Orem, Utah, another Commercial Account of that store, to remove and replace the defective Precision Fuel Pump Mr. Watters had installed. Chas, North Orem O'Reilly and Dylan, South Orem O'Reilly Hub Manager, worked out the warranty matter since Mr. Watters was out of town and not available. I paid EP Auto $279.40 in labor to remove and replace the defective pump. North Orem delivered the replacement pump and took the defective one back for a warranty claim. Labor Claim amount is $2799.40
On April 27, 2021, I paid Rick's Muffler, one of O'Reilly Auto Parts, North Orem Store's Commercial Accounts, to replace two (2) injectors on the 96 Chev Cavalier. There is no labor claim on this.
On July 26, 2021, I paid Rick's Muffler, one of O'Reilly Auto Parts, North Orem Store's Commercial Accounts, to replace ALL four (4) injectors on the 96 Chev Cavalier. The ones from April 27, 2021, were defective and warrantied out. There is no labor claim on this.
On October 28,2021, I paid EP Auto, one of O'Reilly Auto Parts, North Orem Store's Commercial Accounts, to replace one (1) of the four (4) injectors installed on July 26, 2021, for it had gone bad and had a lifetime warranty. North Orem delivered the replacement injector to EP Auto and took back the defective one for a warranty claim. Labor Claim amount is $159.00.
On or about November 26, 2021, O'Reilly Auto Parts, South Orem HUB issued a "partial refund check" in the amount of $132.00. Said amount was calculated because they claimed that I had purchased the replacement parts and took them to the respective shops. Truth of the matter, O'Reilly North Orem Store took ALL replacement parts to the shop, EP Auto, and picked up the defective parts for a warranty claim.
O'Reilly Auto Parts owes me the balance of $306.40 on a FULL LABOR CLAIM.
I have endeavored to reach out to Gregory Johnson, CEO, O'Reilly Auto Parts and his assistant, Nicole Coleman, of Corporate, for a resolution. They have ignored me to date.
My warning to the public, STAY AWAY FROM O'REILLY AUTO PARTS. Their warranty is useless and not worth the paper it is written on. If I could leave a negative feedback, I would.
Just Yesterday on 03/20/2020 I went to the O'Reilly Auto Part to exchange my 2004 Express 4.3 Distributor Cap and Rotter which had a lifetime warranty, after a search on the computer the associate told me that he couldn't find these items are on my purchase history, I asked the associate if his search is a local store or national search from all O'Reillys, he told me he search the national data result, he informed me that he does not have the authority to do anything, but the manager might be able, I waited my turn to see the store manager and I explained my situation to her she told me that she can't see this item on file, but if I have a receipt she will be able to help me.
I am being prevented from entering the O’Reilly Auto Parts 2018 SOCCER CONTEST. I have tried using the online entry method on 4 different Internet browsers, many times, without success.
Told by Jackson Campbell and a supervisor named Sergio at Corporate Office that Oreilly does not maintain any specific written policy RE lifetime warranty. My concern, according to Oreilly statements, is any employee can determine at their own discretion, regardless of knowledge of vehicle, parts, or pertinent processes, that brake pads are or have been abused, misused, or neglected and also that these same employees are empowered by OReilly to determine whether or not a brake pad has or had a manufacturing defect leading to premature failure without any training informal or formal procedures to determine cause. Further, no written policy for determining cause or process of voiding warranty exists. OReilly holds that the vague warranty on every receipt, though not specific to brake pads or any parts, is all they have and that arbitrary determination can be made by any employee of OReilly. OReilly refused to provide manufacturer warranty with purchase/replacement nor any policy stating the aforementioned and we find this to be unfair and unethical practice. A class action is being considered and interested consumers can reply here or call 760-220-0110.
To whom it may concern many have asked as business owners have come to realize that our Riley’s treats their employees like slaves works them many many hours overtime and only pays them after years of service and training a little better than minimum-wage that is all through Utah we will no longer continue to do business with O’Reillys until they treat their employees with a fair and equal wage to be able to live on O’Reilly makes millions of dollars A month and they cannot even pay their employees that have committed their lives some of them to their company sad very sad
After dealing with an O'Reilly in Smyrna Georgia to no avail, I contacted corporate concerning my ordered that somehow got delivered to another store 50 miles away and, sent back to the starting point in California to be redelivered. I was transferred back and forth like a ping pong ball and put on hold for nearly 30 minutes before speaking to the loss prevention manager as requested. Even then, the loss prevention manager (female named Lee) was very lethargic and seem not to care one iota about my situation.
So livid, I informed her that I would be making a vlog about this entire ordeal to be seen by over 500,000 of my subscribers Nationwide. And then, all the sudden she accuses me of making physical threats to an operator prior to speaking with her. Lol. Like I said before, I record all telephone conversations. So, miss security manager if you want to make false accusations, go ahead because the tape don't lie. Furthermore, you'll just be making me a very rich man. They'll do anything to keep their reputation from being tarnished. Even lie to have you arrested.
Went to O'Reilly's in St. Claire Shores, Mi, I special ordered brakes for my Kia Sportage on 7/23/2017, went to go pick up the brakes after they were delivered to the store, walked the unopened boxes to my car didn't think anything of it. Finally got some time to do the job after work a week later, they were the wrong brakes. That was annoying in itself, but I have the receipt I will exchange them $179.12, I take the parts back to the store, the employee looks in the box and says we didn't sell you these, I ask for the manager he says they are napa parts, they didn't sell them to me. He says there is 0 percent chance he sold me those brakes, no refund, no exchange. They absolutely gave me those parts, they messed up somehow. I just lost $180, they ordered the parts a place called Carbon Performance llc, 29919 Greater Mack ave, St. Claire Shores, MI 48082, they delivered the wrong parts to OReilly, I know that they know this is what happened, but I'm gonna take the loss.
I just want other people to know what they did to me, Please don't give them business, there is an auto zone less than a mile away, The prices are high and they refuse to give refunds and exchanges, even when it is no fault of the customers.
I purchased Wagner disc brake pads from Kragen that became O'Reilly with a lifetime replacement guarantee. The store found the purchase in the store data base. I bought replacement identical Wagner pads with the clear understanding that my re-purchase price (not including my labor or other material) would be refunded under the lifetime warranty.
When I brought back the worn out pads, O'Reilly denied the refund as did the O'Reilly on-line email customer service person. Because the pads were too badly worn (not uneven, just worn), O'Reilly claimed this was a maintenance issue on my part. Unlike drum brake shoes than can be relined, non-riveted disc brake pad plates are not re-used.
Improper maintenance of a disc brake pad is evidenced by fluid contamination (leaking axle or bearing lubricant or leaking caliper brake fluid) or a stuck caliper causing uneven wear or a rotor causing uneven wear. The fact that one pad wore to the metal may damage the rotor, but only indicates maximum use of the pad. These pads do not have wear sensors and the pad that wore through in one area (and almost through on the entire pad surface) requires for a field inspection almost the same amount of labor as replacement of the pad.
On a previous occasion when I brought pads that were worn to the thickness of the backing, O'Reilly also denied a replacement because the pads were not worn out by the O'Reilly standard.
I would understand that rotor wear is not guaranteed if a pad is worn too thin, but this is a pad, not a rotor. There is no routine maintenance done on a pad other than for uneven wear or contamination. Pads wear out, period. Beware the O'Reilly "lifetime" warranty.
O'Reilly Auto Parts Reviews
After purchasing brake parts, got an email stating I won a tool set if I just pay the $7.95 shipping, to be delivered in 5-7 business days. Then a $67.32 debit from my account. I called the California phone number listed with the debit on my online banking site. A third party handler couln't refund the amount, but cancelled any further debits.
Very deceptive practice hidden in their agreement. Very dissappointed in their practice.
Do not enter any contest or believe you "WON" anything.
On October 30, 2014, I paid Brian Watters, one of O'Reilly Auto Parts, North Orem, Utah Store's, Commercial Accounts, to purchase and install a Precision Fuel Pump #43004, in my 1996 Chev Cavalier, that he, Mr. Watters, purchased on his commercial account. It came with a Lifetime Warranty per Matt of the North Orem Store.
On September 27, 2021, I paid EP Auto, Orem, Utah, another Commercial Account of that store, to remove and replace the defective Precision Fuel Pump Mr. Watters had installed. Chas, North Orem O'Reilly and Dylan, South Orem O'Reilly Hub Manager, worked out the warranty matter since Mr. Watters was out of town and not available. I paid EP Auto $279.40 in labor to remove and replace the defective pump. North Orem delivered the replacement pump and took the defective one back for a warranty claim. Labor Claim amount is $2799.40
On April 27, 2021, I paid Rick's Muffler, one of O'Reilly Auto Parts, North Orem Store's Commercial Accounts, to replace two (2) injectors on the 96 Chev Cavalier. There is no labor claim on this.
On July 26, 2021, I paid Rick's Muffler, one of O'Reilly Auto Parts, North Orem Store's Commercial Accounts, to replace ALL four (4) injectors on the 96 Chev Cavalier. The ones from April 27, 2021, were defective and warrantied out. There is no labor claim on this.
On October 28,2021, I paid EP Auto, one of O'Reilly Auto Parts, North Orem Store's Commercial Accounts, to replace one (1) of the four (4) injectors installed on July 26, 2021, for it had gone bad and had a lifetime warranty. North Orem delivered the replacement injector to EP Auto and took back the defective one for a warranty claim. Labor Claim amount is $159.00.
On or about November 26, 2021, O'Reilly Auto Parts, South Orem HUB issued a "partial refund check" in the amount of $132.00. Said amount was calculated because they claimed that I had purchased the replacement parts and took them to the respective shops. Truth of the matter, O'Reilly North Orem Store took ALL replacement parts to the shop, EP Auto, and picked up the defective parts for a warranty claim.
O'Reilly Auto Parts owes me the balance of $306.40 on a FULL LABOR CLAIM.
I have endeavored to reach out to Gregory Johnson, CEO, O'Reilly Auto Parts and his assistant, Nicole Coleman, of Corporate, for a resolution. They have ignored me to date.
My warning to the public, STAY AWAY FROM O'REILLY AUTO PARTS. Their warranty is useless and not worth the paper it is written on. If I could leave a negative feedback, I would.
Just Yesterday on 03/20/2020 I went to the O'Reilly Auto Part to exchange my 2004 Express 4.3 Distributor Cap and Rotter which had a lifetime warranty, after a search on the computer the associate told me that he couldn't find these items are on my purchase history, I asked the associate if his search is a local store or national search from all O'Reillys, he told me he search the national data result, he informed me that he does not have the authority to do anything, but the manager might be able, I waited my turn to see the store manager and I explained my situation to her she told me that she can't see this item on file, but if I have a receipt she will be able to help me.
I am being prevented from entering the O’Reilly Auto Parts 2018 SOCCER CONTEST. I have tried using the online entry method on 4 different Internet browsers, many times, without success.
Told by Jackson Campbell and a supervisor named Sergio at Corporate Office that Oreilly does not maintain any specific written policy RE lifetime warranty. My concern, according to Oreilly statements, is any employee can determine at their own discretion, regardless of knowledge of vehicle, parts, or pertinent processes, that brake pads are or have been abused, misused, or neglected and also that these same employees are empowered by OReilly to determine whether or not a brake pad has or had a manufacturing defect leading to premature failure without any training informal or formal procedures to determine cause. Further, no written policy for determining cause or process of voiding warranty exists. OReilly holds that the vague warranty on every receipt, though not specific to brake pads or any parts, is all they have and that arbitrary determination can be made by any employee of OReilly. OReilly refused to provide manufacturer warranty with purchase/replacement nor any policy stating the aforementioned and we find this to be unfair and unethical practice. A class action is being considered and interested consumers can reply here or call 760-220-0110.
To whom it may concern many have asked as business owners have come to realize that our Riley’s treats their employees like slaves works them many many hours overtime and only pays them after years of service and training a little better than minimum-wage that is all through Utah we will no longer continue to do business with O’Reillys until they treat their employees with a fair and equal wage to be able to live on O’Reilly makes millions of dollars A month and they cannot even pay their employees that have committed their lives some of them to their company sad very sad
After dealing with an O'Reilly in Smyrna Georgia to no avail, I contacted corporate concerning my ordered that somehow got delivered to another store 50 miles away and, sent back to the starting point in California to be redelivered. I was transferred back and forth like a ping pong ball and put on hold for nearly 30 minutes before speaking to the loss prevention manager as requested. Even then, the loss prevention manager (female named Lee) was very lethargic and seem not to care one iota about my situation.
So livid, I informed her that I would be making a vlog about this entire ordeal to be seen by over 500,000 of my subscribers Nationwide. And then, all the sudden she accuses me of making physical threats to an operator prior to speaking with her. Lol. Like I said before, I record all telephone conversations. So, miss security manager if you want to make false accusations, go ahead because the tape don't lie. Furthermore, you'll just be making me a very rich man. They'll do anything to keep their reputation from being tarnished. Even lie to have you arrested.
Went to O'Reilly's in St. Claire Shores, Mi, I special ordered brakes for my Kia Sportage on 7/23/2017, went to go pick up the brakes after they were delivered to the store, walked the unopened boxes to my car didn't think anything of it. Finally got some time to do the job after work a week later, they were the wrong brakes. That was annoying in itself, but I have the receipt I will exchange them $179.12, I take the parts back to the store, the employee looks in the box and says we didn't sell you these, I ask for the manager he says they are napa parts, they didn't sell them to me. He says there is 0 percent chance he sold me those brakes, no refund, no exchange. They absolutely gave me those parts, they messed up somehow. I just lost $180, they ordered the parts a place called Carbon Performance llc, 29919 Greater Mack ave, St. Claire Shores, MI 48082, they delivered the wrong parts to OReilly, I know that they know this is what happened, but I'm gonna take the loss.
I just want other people to know what they did to me, Please don't give them business, there is an auto zone less than a mile away, The prices are high and they refuse to give refunds and exchanges, even when it is no fault of the customers.
I purchased Wagner disc brake pads from Kragen that became O'Reilly with a lifetime replacement guarantee. The store found the purchase in the store data base. I bought replacement identical Wagner pads with the clear understanding that my re-purchase price (not including my labor or other material) would be refunded under the lifetime warranty.
When I brought back the worn out pads, O'Reilly denied the refund as did the O'Reilly on-line email customer service person. Because the pads were too badly worn (not uneven, just worn), O'Reilly claimed this was a maintenance issue on my part. Unlike drum brake shoes than can be relined, non-riveted disc brake pad plates are not re-used.
Improper maintenance of a disc brake pad is evidenced by fluid contamination (leaking axle or bearing lubricant or leaking caliper brake fluid) or a stuck caliper causing uneven wear or a rotor causing uneven wear. The fact that one pad wore to the metal may damage the rotor, but only indicates maximum use of the pad. These pads do not have wear sensors and the pad that wore through in one area (and almost through on the entire pad surface) requires for a field inspection almost the same amount of labor as replacement of the pad.
On a previous occasion when I brought pads that were worn to the thickness of the backing, O'Reilly also denied a replacement because the pads were not worn out by the O'Reilly standard.
I would understand that rotor wear is not guaranteed if a pad is worn too thin, but this is a pad, not a rotor. There is no routine maintenance done on a pad other than for uneven wear or contamination. Pads wear out, period. Beware the O'Reilly "lifetime" warranty.