I had a Lifesafer interlock installed just over a month ago. I have had nothing but problems with the device and it is not due to a positive alcohol test. The device constantly locks me out due to "low hum quality" and the many other B.S. reasons.
I have a 3 mo. old baby and have to sometimes sit in the car for 5-45 min. until the device takes my blow waiting in 90 degree heat with a baby. Nobody has properly instructed me on how to use the device and their website does not provide all information on how to use it, what to do and not do, and warn you that if you have any lung/blood pressure/ anxiety issues that this device may not be for you.
They do not disclose any hidden fees involved and are happy to take your money dispite their faulty devices. Who is the one who actually monitors and tests these devices to make sure they work propelry? The company or the state? The website says that Lifesafer does.
Now how the hell can I trust a company whos bottom line is profits? I have had nothing but problems with Lifesafer. I would not recommend this company to my worst enemy!!!!!!! I wish I never got it installed. I am going to loose my job because the device is not taking my blows and now my license is suspended. I have spent over $500 on this stupid service in the 1st month alone.
Be prepared for major headaches and stress!!!!!!! I told them numerous times that it is their device and they dont care. And to top it off I am expected to still pay the monthly fee eventhough I can not drive it.
April 30, 22 the interlock ignition device was installed in my car. I my first violation upon coming home from installer because the IID did not shut off with the car. The next day on Saturday April 31, 22 the same thing occured, resulting in another violation but I could not go back to the installer because it was the weekend.
May 2, 22 Monday morning I went back to the installer and explained that the device does not shut off with the car. He checked it out and said he will make a memo to LifeSafer so they are aware there may be an issue with the device itself & that a new device may have to be reinstalled.
I told him I figued out if I shut off the car and turn it back on and off and on and off, at some point the IID finally registers the ignition being off and powers down. He told me the device powers off after 1-2 minutes after turning off the car & I should not have to turn the car on & off numerous times.
I called LifeSafer to complain about two charges of $58.49 for service calls. I told them that I will not be paying these charges due to the fact that it was malfunctions of the device that caused me the violations. They waived the fees.
The problem continued but I would turn off/on my car until the device decided to turn off properly. I did not like doing this especially with the high gas prices. Sometimes the device would shut down with my car and I could exit on the first try. That would be a good day.
I was shocked when I got a notice a few weeks later from the Dept. of Motor Vehicles stating that because I had two violations, I need to have the device in my car for 60 more days! (30 days for each offense which is $124.61 for each month) I was astonished that LifeSafer does not review each case before reporting violations to DMV.
The fact that LifeSafer waived the charges and having a memo from the mechanic stating the device was not shutting down with the car should have been suffice evidence that it was not I who violated a mandated blow into the device but a malfunctioning device that caused the violations.
June 30, 22 I had to exit the vehicle to go to a physical therapy appointment. The device was not shutting down. I had no choice but to leave it & go to my therapy. After the therapy, I went directly to the mechanic who installed the device and told him what happened. He confirmed I got a violation because of it and he will be contacting LifeSafer. He made me an appointment for the next day.
I got home and immediately called LifeSafer to tell them the situation. I told them that this is such a stressful situation for me. I told them I need all documentations in regards to my complaints about their device. The associate said she can't send them to me unless I have a subpoena from court. I felt like ripping all my hair out at this point.
Every time they would transfer me to their reporting department, the call would disconnect or I would leave a message to get no call back. I wanted them to notify DMV to tell them the device was faulty so I would not get a 3rd violation. I told the associate that I even have videos showing how the device stays on with the car shut off. She told me to send it so I did. I was 100% sure they would agree that the device was malfuntioning.
July 1, 22 At my appointment the next day, the mechanic says LifeSafer sent him new instructions and he has to rewire some wires, which I saw him do. Ever since then the IID FINALLY shuts off with my car.
Since then, I've gotten my third violation notice from DMV stating I have to have the device in for yet another month. This brings me to have to have it in my car for 9 months instead of the 6 months initally required. I can't help but feel this is a good mandation gone wrong.
Keeping drunk drivers off the streets is a great thing, profitting off sober drivers is another thing. I cannot work for an additonal 3 months because of my experience with this company (I drive for a living & my employer does not allow IID in their vehicles). I would never refer anyone to use LifeSafer. The handling of this matter has been unprofessional and disheartening.
As of this writing, they wrote me an email that they reviewed the videos and deem the violations were not as a result of malfunction of the device! I can't explain how any manager watching me have to be in a hot vehincle when I've turned off my car and want to leave my vehicle but have to keep blowing into their device over 5 minutes as not being a device issue.
To my horror this nightmare continues for me. They told me to take it up with DMV. The DMV needs documentation from me proving my case. I have no documentations because LifeSafer won't provide any. It is only my notetaking which I doubt will be enough to plea my case with DMV to have violations removed.
When I asked the mechanic for the memos he wrote to LifeSafer each time I went back to him with the problem or even a statement from him, he said unfortunately LifeSafer won't let him.
At this point, I am LIVID with this company. I am spending over $200 on regular monthly service and resets etc. and still can’t get anyone to call me back re: this situation.
In March of 2016, I had one of thier FC100 units without the camera installed on my 2005 Pontiac Grand Prix and once I got used to humming while blowing into the unit, I had no problems with it.
On August 10th of 2016, I had a new digital unit with the camera installed in my car and have had serious issues with the unit since that time. When I left the Oak Lake Blvd, Midlothian VA location after installation, the unit was testing me every 3 minutes. On August 11th, I got a message that the unit was in early recall due to a system failure. I called your 800 number and spoke to a CSR there who stated she could see nothing wrong with my account and not to worry. On August 18th at 3:23 p.m. the unit gave me the message “HIGH” and the lights and horn started blasting on the rolling retest but the test following that came back normal. On August 19th in the morning, I went to Datapool and had a 72 hour EtG test done which came back negative and I had those results sent directly to my case manager at VASAP. The cost of that test was $85. Upon leaving Datapool, the unit gave me another false positive again with the message “HIGH” and again the following retest came back normal. On August 23rd at 4:30 p.m. I brought the car in to be reset and was told that I needed to view the video again on the Lifesafer website i.e. I must be doing something wrong.
On August 30th I brought the car in for the monthly download and did not drive the car at all until September 6th because I was out of town. On September 6th at 12:22 p.m. the unit gave me two consecutive false positives followed by a retest with normal results. The unit then started testing me every 3 minutes again. On September 7th at 2:30 p.m., I brought the vehicle in for a reset and was made to pay $52.65 for a reset. At that time I was told the handset was to be replaced. It was not replaced as the handset had a mark on it in a specific place and it was still on there when I got back into the vehicle.
When I left the Oak Lake Blvd, Midlothian location I called and spoke to CSR Kyla to let Lifesafer know that the unit was again testing me every 3 minutes. While on the phone with her I had to retest 5 times during a fifteen minute phone call.
On September 8th at 9:17 a.m. I called and spoke to CSR Trenair and asked that someone from the Virginia Office call me as the handset was never replaced and the unit was asking me to test every 3 minutes. At 3:50 p.m. I called Lifesafer back and spoke to CSR Cassandra who had a rude attitude. I told her I was waiting on someone from the Virginia office to call back and that I wanted another unit installed in the vehicle. She said no one would call me back from the Virginia office because they would not even consider installing a non-digital unit in a vehicle but she did make an appointment for me at the E Parham Road location in Richmond for 3:30 p.m. the next day.
On September 9th I went to my appointment at the E Parham Road, Richmond VA location and the technician swapped out the digital unit for the FC100 unit with the camera and stated that there were issues with the digital unit and the wiring in Pontiac models made from 1998 to 2005. My vehicle is a 2005 Grand Prix. This statement was a contradiction to the information I was given on August 23rd by the same technician. I didn’t drive the weekend following the installation of the FC100 so I had no issues until Tuesday, September 13th when at or around 3:30 p.m. the unit started testing me every 3 minutes again and I then had two consecutive failed retests followed by two normal test readings.
I called Lifesafer and scheduled a reset appointment for Friday the 16th at 3:30 at the Oak Lake Blvd location. I arrived at 3:15 p.m. - the normal tech was out and the technician from the E. Parham Road location was there trying to work on two cars at the same time. He was able to get my vehicle in around 4 p.m. He reset the unit and I was charged another $52.65. I did not even make it a mile, to the light at Oak Lake Blvd and Genito Road before the unit failed me. I drove back to the shop in failed state - lights flashing and horn blowing. I explained what happened to the technician and had to wait until 6:32 p.m. when all the other cars had been serviced before they could get to my vehicle and reset it once again. I left the Lifesafer location to go home and again failed in the same place during the rolling retest. I returned to Lifesafer and they swapped out the handset in the “hopes” that would alleviate the problem. They instructed me that should the unit fail again just continue home and make another appointment to have it reset as they were closing for the day. For the 3rd time the unit failed me as I was turning onto Genito Road. I called and spoke with Lifesafer CSR Linda and requested a reset appointment by Wednesday. I explained the situation and have requested that someone at Lifesafer contact me as she stated I would have to pay another reset fee of $52.65.
On Monday, September 19th at 10:20 a.m. called the 800 number back and spoke with Lifesafer CSR Sandra re: getting the car reset since they were unable to do so on Friday night. I asked again that someone from the Virginia office call me.
At 1:15 p.m. Mr. Scott Mason the director of the VA office called me and stated that he would meet me at the Chesterfield Lifesafer location for the reset @ 3 p.m. on 9/21/2016. We met and he stated that they would install a completely new unit in the hopes that it would solve the problem and he stated that if that did not solve the problem that he suggested the Lifesafer unit be replaced with one from another provider. I did not have to pay a reset fee at this appointment.
On 9/29/2016 I went in for my scheduled reset and download and was given a credit of $52.65 forwards my fees.
On 10/10/2016 My friend and I were on our way to an AA meeting when the unit failed be on the rolling retest and twice thereafter and then on the fourth try the unit passed me.
On 10/14/2016 I went to the N. Parham location at 3 p.m. and paid another $52.65 to have the unit reset.
This morning as I was leaving the VASAP parking lot after meeting with Diane Murphy, the unit failed me on the rolling retest. I turned back into the lot and called the 800 number requesting once again that someone from Virginia call me. I have a reset for Monday – 10/24/2016 at 1:30 p.m. I do NOT have another $52.65 to pay for yet ANOTHER false reading. While I was with case manager, I had to submit a urine screen and I’m sure that since my offense is alcohol related that they are testing for EtG. Further while speaking with my case manager I was told that to date, I have NO violations i.e. alcohol was NEVER detected on any of my tests.
Today, 10/24/2016 I had to drive from my office on the near west end to Midlothian to get my car reset a 25 minute drive one way. When I got there I was told I had to pay another $52.65 for this reset. I paid via credit card as there is not enough funds in my checking to cover it. I had asked that someone call me on Friday, is that too much to ask? At this point I have paid $157.95 in reset fees due to faulty equipment.
LifeSafer, Inc. Reviews
I had a Lifesafer interlock installed just over a month ago. I have had nothing but problems with the device and it is not due to a positive alcohol test. The device constantly locks me out due to "low hum quality" and the many other B.S. reasons.
I have a 3 mo. old baby and have to sometimes sit in the car for 5-45 min. until the device takes my blow waiting in 90 degree heat with a baby. Nobody has properly instructed me on how to use the device and their website does not provide all information on how to use it, what to do and not do, and warn you that if you have any lung/blood pressure/ anxiety issues that this device may not be for you.
They do not disclose any hidden fees involved and are happy to take your money dispite their faulty devices. Who is the one who actually monitors and tests these devices to make sure they work propelry? The company or the state? The website says that Lifesafer does.
Now how the hell can I trust a company whos bottom line is profits? I have had nothing but problems with Lifesafer. I would not recommend this company to my worst enemy!!!!!!! I wish I never got it installed. I am going to loose my job because the device is not taking my blows and now my license is suspended. I have spent over $500 on this stupid service in the 1st month alone.
Be prepared for major headaches and stress!!!!!!! I told them numerous times that it is their device and they dont care. And to top it off I am expected to still pay the monthly fee eventhough I can not drive it.
April 30, 22 the interlock ignition device was installed in my car. I my first violation upon coming home from installer because the IID did not shut off with the car. The next day on Saturday April 31, 22 the same thing occured, resulting in another violation but I could not go back to the installer because it was the weekend.
May 2, 22 Monday morning I went back to the installer and explained that the device does not shut off with the car. He checked it out and said he will make a memo to LifeSafer so they are aware there may be an issue with the device itself & that a new device may have to be reinstalled.
I told him I figued out if I shut off the car and turn it back on and off and on and off, at some point the IID finally registers the ignition being off and powers down. He told me the device powers off after 1-2 minutes after turning off the car & I should not have to turn the car on & off numerous times.
I called LifeSafer to complain about two charges of $58.49 for service calls. I told them that I will not be paying these charges due to the fact that it was malfunctions of the device that caused me the violations. They waived the fees.
The problem continued but I would turn off/on my car until the device decided to turn off properly. I did not like doing this especially with the high gas prices. Sometimes the device would shut down with my car and I could exit on the first try. That would be a good day.
I was shocked when I got a notice a few weeks later from the Dept. of Motor Vehicles stating that because I had two violations, I need to have the device in my car for 60 more days! (30 days for each offense which is $124.61 for each month) I was astonished that LifeSafer does not review each case before reporting violations to DMV.
The fact that LifeSafer waived the charges and having a memo from the mechanic stating the device was not shutting down with the car should have been suffice evidence that it was not I who violated a mandated blow into the device but a malfunctioning device that caused the violations.
June 30, 22 I had to exit the vehicle to go to a physical therapy appointment. The device was not shutting down. I had no choice but to leave it & go to my therapy. After the therapy, I went directly to the mechanic who installed the device and told him what happened. He confirmed I got a violation because of it and he will be contacting LifeSafer. He made me an appointment for the next day.
I got home and immediately called LifeSafer to tell them the situation. I told them that this is such a stressful situation for me. I told them I need all documentations in regards to my complaints about their device. The associate said she can't send them to me unless I have a subpoena from court. I felt like ripping all my hair out at this point.
Every time they would transfer me to their reporting department, the call would disconnect or I would leave a message to get no call back. I wanted them to notify DMV to tell them the device was faulty so I would not get a 3rd violation. I told the associate that I even have videos showing how the device stays on with the car shut off. She told me to send it so I did. I was 100% sure they would agree that the device was malfuntioning.
July 1, 22 At my appointment the next day, the mechanic says LifeSafer sent him new instructions and he has to rewire some wires, which I saw him do. Ever since then the IID FINALLY shuts off with my car.
Since then, I've gotten my third violation notice from DMV stating I have to have the device in for yet another month. This brings me to have to have it in my car for 9 months instead of the 6 months initally required. I can't help but feel this is a good mandation gone wrong.
Keeping drunk drivers off the streets is a great thing, profitting off sober drivers is another thing. I cannot work for an additonal 3 months because of my experience with this company (I drive for a living & my employer does not allow IID in their vehicles). I would never refer anyone to use LifeSafer. The handling of this matter has been unprofessional and disheartening.
As of this writing, they wrote me an email that they reviewed the videos and deem the violations were not as a result of malfunction of the device! I can't explain how any manager watching me have to be in a hot vehincle when I've turned off my car and want to leave my vehicle but have to keep blowing into their device over 5 minutes as not being a device issue.
To my horror this nightmare continues for me. They told me to take it up with DMV. The DMV needs documentation from me proving my case. I have no documentations because LifeSafer won't provide any. It is only my notetaking which I doubt will be enough to plea my case with DMV to have violations removed.
When I asked the mechanic for the memos he wrote to LifeSafer each time I went back to him with the problem or even a statement from him, he said unfortunately LifeSafer won't let him.
At this point, I am LIVID with this company. I am spending over $200 on regular monthly service and resets etc. and still can’t get anyone to call me back re: this situation.
In March of 2016, I had one of thier FC100 units without the camera installed on my 2005 Pontiac Grand Prix and once I got used to humming while blowing into the unit, I had no problems with it.
On August 10th of 2016, I had a new digital unit with the camera installed in my car and have had serious issues with the unit since that time. When I left the Oak Lake Blvd, Midlothian VA location after installation, the unit was testing me every 3 minutes. On August 11th, I got a message that the unit was in early recall due to a system failure. I called your 800 number and spoke to a CSR there who stated she could see nothing wrong with my account and not to worry. On August 18th at 3:23 p.m. the unit gave me the message “HIGH” and the lights and horn started blasting on the rolling retest but the test following that came back normal. On August 19th in the morning, I went to Datapool and had a 72 hour EtG test done which came back negative and I had those results sent directly to my case manager at VASAP. The cost of that test was $85. Upon leaving Datapool, the unit gave me another false positive again with the message “HIGH” and again the following retest came back normal. On August 23rd at 4:30 p.m. I brought the car in to be reset and was told that I needed to view the video again on the Lifesafer website i.e. I must be doing something wrong.
On August 30th I brought the car in for the monthly download and did not drive the car at all until September 6th because I was out of town. On September 6th at 12:22 p.m. the unit gave me two consecutive false positives followed by a retest with normal results. The unit then started testing me every 3 minutes again. On September 7th at 2:30 p.m., I brought the vehicle in for a reset and was made to pay $52.65 for a reset. At that time I was told the handset was to be replaced. It was not replaced as the handset had a mark on it in a specific place and it was still on there when I got back into the vehicle.
When I left the Oak Lake Blvd, Midlothian location I called and spoke to CSR Kyla to let Lifesafer know that the unit was again testing me every 3 minutes. While on the phone with her I had to retest 5 times during a fifteen minute phone call.
On September 8th at 9:17 a.m. I called and spoke to CSR Trenair and asked that someone from the Virginia Office call me as the handset was never replaced and the unit was asking me to test every 3 minutes. At 3:50 p.m. I called Lifesafer back and spoke to CSR Cassandra who had a rude attitude. I told her I was waiting on someone from the Virginia office to call back and that I wanted another unit installed in the vehicle. She said no one would call me back from the Virginia office because they would not even consider installing a non-digital unit in a vehicle but she did make an appointment for me at the E Parham Road location in Richmond for 3:30 p.m. the next day.
On September 9th I went to my appointment at the E Parham Road, Richmond VA location and the technician swapped out the digital unit for the FC100 unit with the camera and stated that there were issues with the digital unit and the wiring in Pontiac models made from 1998 to 2005. My vehicle is a 2005 Grand Prix. This statement was a contradiction to the information I was given on August 23rd by the same technician. I didn’t drive the weekend following the installation of the FC100 so I had no issues until Tuesday, September 13th when at or around 3:30 p.m. the unit started testing me every 3 minutes again and I then had two consecutive failed retests followed by two normal test readings.
I called Lifesafer and scheduled a reset appointment for Friday the 16th at 3:30 at the Oak Lake Blvd location. I arrived at 3:15 p.m. - the normal tech was out and the technician from the E. Parham Road location was there trying to work on two cars at the same time. He was able to get my vehicle in around 4 p.m. He reset the unit and I was charged another $52.65. I did not even make it a mile, to the light at Oak Lake Blvd and Genito Road before the unit failed me. I drove back to the shop in failed state - lights flashing and horn blowing. I explained what happened to the technician and had to wait until 6:32 p.m. when all the other cars had been serviced before they could get to my vehicle and reset it once again. I left the Lifesafer location to go home and again failed in the same place during the rolling retest. I returned to Lifesafer and they swapped out the handset in the “hopes” that would alleviate the problem. They instructed me that should the unit fail again just continue home and make another appointment to have it reset as they were closing for the day. For the 3rd time the unit failed me as I was turning onto Genito Road. I called and spoke with Lifesafer CSR Linda and requested a reset appointment by Wednesday. I explained the situation and have requested that someone at Lifesafer contact me as she stated I would have to pay another reset fee of $52.65.
On Monday, September 19th at 10:20 a.m. called the 800 number back and spoke with Lifesafer CSR Sandra re: getting the car reset since they were unable to do so on Friday night. I asked again that someone from the Virginia office call me.
At 1:15 p.m. Mr. Scott Mason the director of the VA office called me and stated that he would meet me at the Chesterfield Lifesafer location for the reset @ 3 p.m. on 9/21/2016. We met and he stated that they would install a completely new unit in the hopes that it would solve the problem and he stated that if that did not solve the problem that he suggested the Lifesafer unit be replaced with one from another provider. I did not have to pay a reset fee at this appointment.
On 9/29/2016 I went in for my scheduled reset and download and was given a credit of $52.65 forwards my fees.
On 10/10/2016 My friend and I were on our way to an AA meeting when the unit failed be on the rolling retest and twice thereafter and then on the fourth try the unit passed me.
On 10/14/2016 I went to the N. Parham location at 3 p.m. and paid another $52.65 to have the unit reset.
This morning as I was leaving the VASAP parking lot after meeting with Diane Murphy, the unit failed me on the rolling retest. I turned back into the lot and called the 800 number requesting once again that someone from Virginia call me. I have a reset for Monday – 10/24/2016 at 1:30 p.m. I do NOT have another $52.65 to pay for yet ANOTHER false reading. While I was with case manager, I had to submit a urine screen and I’m sure that since my offense is alcohol related that they are testing for EtG. Further while speaking with my case manager I was told that to date, I have NO violations i.e. alcohol was NEVER detected on any of my tests.
Today, 10/24/2016 I had to drive from my office on the near west end to Midlothian to get my car reset a 25 minute drive one way. When I got there I was told I had to pay another $52.65 for this reset. I paid via credit card as there is not enough funds in my checking to cover it. I had asked that someone call me on Friday, is that too much to ask? At this point I have paid $157.95 in reset fees due to faulty equipment.