This company is a great big ripoff. They say you have a 14 day trial but you because they start the trial on the day of your order.
They give you a 14 day free trial but then tell you that one of the products are not in the 14 day trial when you get both of them in the same box on the same day This is their way of getting you.Then they charge your card 98.03
i ordered the products on line stating the cost i'd have to pay. $4.94 and $5.96 with a secure insurance fee of $1.98
i received the products (2) letoile and illustra in the same box. i opened the box to see what was in it but never opened the product. my credit card statment came and it had a $98.09 fee for a monthly RECURRING payment. i called the company and they said that i agreeded to their terms . i would have never ordered the product if that's what i understood it to be. i told them i wanted the charge taken off my card and the woman (tina) said i'd have to pay it because it was a trial and i had 14 days to try it. i had preciously spoke to another person saying they would give me until septemper 11th to try it and there would be no charge just to call back and say how i liked it. when i got the bill i decided i didn't want to be charged $98.09 every month for their products so thats when i called. at first they said i deffinitely had to be locked into the original so-called contract because it was over 15 days. i told her i had until september 11th to try the product but now that i saw the scam they were pulling, i told her i wanted to cancel the intire order. she said she couldn't because i was bound by the so called contract and offered 30% off my order then 50% off. i told her i wanted my full amount replaced to my credit card. i told her i was returning the products unopened and i want the money i paid for them returned to my card. she told me the the money i paid was postal fees and i couldn't get a refund. i said "i'm returning products unopened and youre telling me i didn't pay for them that it was postal fees i was charged?" besides that she said i would have to pay a RESTOCKING FEE of over $9.00if i sent them back. we argured for quite some time.and it ended by her telling me i would get the $98.09 back but said i couldn't get the $10.90 back because that wasn't for the product. i checked my email and saw that it was a charge for the product.. both products and it came in one box!!! i asked her how could the post office charge me two different fees for one box?"that's company policy" i was told. this is deffinitely a big scam and God knows how many people have been ripped off. please, please get somebody to get these people off the internet with their lying and deceitful scams. it is now costing me money to ship back the articles and i'm losing money on the products i paid for and i'm returning. i'm waiting to see if they charge me a restocking fee. this is horrible and i don't want them to get away with their devious ways. something has to be done FAST.
thank you for your concern and i hope you'll be able to get back my $10.90.
Was reading articals about this cream and find out that people got charged 98.00 the next month and you cant get a hold of anyone to tell them about it i am going to call my credit card com its a shame that this is being sold and is harmful to some people
LETOILE Reviews
This product appeared with an article about Joanna Gaines. Indicating it was her product. Sample for $4.95. Try it. NO OTHER REQUIREMENTS.
Now I get a second box and charged almost $100. Called the # on card included in box and they did cancel. But no refund.
This company is a great big ripoff. They say you have a 14 day trial but you because they start the trial on the day of your order.
They give you a 14 day free trial but then tell you that one of the products are not in the 14 day trial when you get both of them in the same box on the same day This is their way of getting you.Then they charge your card 98.03
i ordered the products on line stating the cost i'd have to pay. $4.94 and $5.96 with a secure insurance fee of $1.98
i received the products (2) letoile and illustra in the same box. i opened the box to see what was in it but never opened the product. my credit card statment came and it had a $98.09 fee for a monthly RECURRING payment. i called the company and they said that i agreeded to their terms . i would have never ordered the product if that's what i understood it to be. i told them i wanted the charge taken off my card and the woman (tina) said i'd have to pay it because it was a trial and i had 14 days to try it. i had preciously spoke to another person saying they would give me until septemper 11th to try it and there would be no charge just to call back and say how i liked it. when i got the bill i decided i didn't want to be charged $98.09 every month for their products so thats when i called. at first they said i deffinitely had to be locked into the original so-called contract because it was over 15 days. i told her i had until september 11th to try the product but now that i saw the scam they were pulling, i told her i wanted to cancel the intire order. she said she couldn't because i was bound by the so called contract and offered 30% off my order then 50% off. i told her i wanted my full amount replaced to my credit card. i told her i was returning the products unopened and i want the money i paid for them returned to my card. she told me the the money i paid was postal fees and i couldn't get a refund. i said "i'm returning products unopened and youre telling me i didn't pay for them that it was postal fees i was charged?" besides that she said i would have to pay a RESTOCKING FEE of over $9.00if i sent them back. we argured for quite some time.and it ended by her telling me i would get the $98.09 back but said i couldn't get the $10.90 back because that wasn't for the product. i checked my email and saw that it was a charge for the product.. both products and it came in one box!!! i asked her how could the post office charge me two different fees for one box?"that's company policy" i was told. this is deffinitely a big scam and God knows how many people have been ripped off. please, please get somebody to get these people off the internet with their lying and deceitful scams. it is now costing me money to ship back the articles and i'm losing money on the products i paid for and i'm returning. i'm waiting to see if they charge me a restocking fee. this is horrible and i don't want them to get away with their devious ways. something has to be done FAST.
thank you for your concern and i hope you'll be able to get back my $10.90.
Was reading articals about this cream and find out that people got charged 98.00 the next month and you cant get a hold of anyone to tell them about it i am going to call my credit card com its a shame that this is being sold and is harmful to some people