I went in store to buy boots. The cashier had to order them online because my size was not there. My shoes was never sent and I was never told so I let a week pass before I called them.
After being told my shoes would never come I was supposed to receive a refund. My money was refunded to a different card that was not mine. I called their 800 number so many times I lost count. I was told I would revieve a check multiple times but I have yet to see a check.
They refunded my money to someone else's account and it has been over a month I am still waiting on my refund. This was not a small purchase, it was for $160. The people on the phone and people who operate live chat keeps telling me different things that are clearly not true.
I am about to take them to court at this point. I will never shop here again, clearly.
BEWARE-DO NOT BUY FROM JOURNEY'S WEBSITE. Their cancellation and return policy is not customer friendly!!
First I used my cell phone and noticed that the webpages were not acting right, I changed to a tablet and recieved errors and the transactions were not going through. I then used my laptop, and then still had where the pages would route you back to the beginning after you completed the information page. I kept getting to the end of the transaction and it would start over. The pages within the website are malfunctioning which then has the customer to start over, or need to use back button or re-do the transaction. Once the transaction finally goes through, your account has been charged multiple times. Immediately I called within 10 minutes, and of course they cannot cancel or refund the order. You have to wait 5-7 days to get your merchandise(s) then as the websit says you have to pay to ship it back which is another 3-5 days and almost 1 week for processsing. So now it will be almost a month before I am refunded this astronomical fee that was caused on their behalf.
Journeys Reviews
I went in store to buy boots. The cashier had to order them online because my size was not there. My shoes was never sent and I was never told so I let a week pass before I called them.
After being told my shoes would never come I was supposed to receive a refund. My money was refunded to a different card that was not mine. I called their 800 number so many times I lost count. I was told I would revieve a check multiple times but I have yet to see a check.
They refunded my money to someone else's account and it has been over a month I am still waiting on my refund. This was not a small purchase, it was for $160. The people on the phone and people who operate live chat keeps telling me different things that are clearly not true.
I am about to take them to court at this point. I will never shop here again, clearly.
BEWARE-DO NOT BUY FROM JOURNEY'S WEBSITE. Their cancellation and return policy is not customer friendly!!
First I used my cell phone and noticed that the webpages were not acting right, I changed to a tablet and recieved errors and the transactions were not going through. I then used my laptop, and then still had where the pages would route you back to the beginning after you completed the information page. I kept getting to the end of the transaction and it would start over. The pages within the website are malfunctioning which then has the customer to start over, or need to use back button or re-do the transaction. Once the transaction finally goes through, your account has been charged multiple times. Immediately I called within 10 minutes, and of course they cannot cancel or refund the order. You have to wait 5-7 days to get your merchandise(s) then as the websit says you have to pay to ship it back which is another 3-5 days and almost 1 week for processsing. So now it will be almost a month before I am refunded this astronomical fee that was caused on their behalf.
GO IN THE STORE PLEASE!!