In Sept 2015 I got a call from Interval Disney Vacations for a discounted travel package to Orlando USA, Bahamas for $864 which was charged to my credit card. I agreed to pay because I and was told that cancellation option is allowed if I change my mind. However, I decided to call back the following day to cancel it and the nightmare begun. My bank in Australia had assisted to retrieve the amount but to no avail. Their response to my numerous emails is that the refund will be given after 3 years when the package has not been used.
On 3 Dec 2018 I sent an email about the refund as it was time, but it bounced back meaning my email could not be transmitted to them. When I called their number a Filipina operator said that I could not get a refund as my membership is no longer active. When I tried to ask for the correct email so I could send the email trail, the operator hang up on me! My desperation reached its limit as I truly believe that this is a SCAM! I am hoping that an international agency may help people like me who are victimised by such unscrupulous companies as the money taken from me is hard-earned.
I read a report on this website regarding a scam with interval disney vacations and it was like reading my experience except he reported to PayPal and got his money returned and we went on the trip. Was he ever smart!
I got a call at home and thought it was about a cruise I was booking through another membership that we have. They implied I had already agreed so I ended up paying a $600 registration fee and I would get a free cruise to Bahamas and a two night stay as well as a few days in Orlando and Fort Lauderdale a free car rental and disney tickets. We were just required to attend a time share presentation.
I booked the cruise and stay in Bahamas. I checked out the resort on Trip Advisor and because of reviews upgraded to the Island Seas Resort instead of Island Palm Marinas. Free cruise! Port fees and the resort fees for the upgrade were an additional $638.00. This is over and above the registration fee of $600.00. In addition we were charged a service fee or tax of $30 a night at the resort. Add the parking at $60 and this free cruise has now cost me $1328.
There is no way I would have purchased the timeshare presented and the agent suggested we tip her since we were not purchasing???
The cruise on the grand celebration was nice but you can pay in full for less than the free cruise through interval disney vacations.
This company called us over the phone and said we had won a prize that only 3 percent of people can win nationwide. My wife had already booked a Disney cruise and resort with Disney and during the phone call she was mislead to beleive that they were calling and were affiliated with Disney or a subsidiary company. They were fast talking and did not give out any information over the phone of taxes and port fees and or extra costs and gratuities. They just wanted the credit card number and for about $250 dolars each adult you would win a promotional package for four for a cruise, hotel stay and car rental.. Too good to be true??? yes it is!!!! We got duped!!!!
When we realized that we had been fooled we called back a day later and stated that we wanted a refund... They stated that it was a non refundable package but on their website it clearly states there is a 30 day money back guarantee on all packages with no restrictions or stipulations. If they are a reputable comapny that has been in business for years "as they stated" they would have been open with us on the extra fees and taxes etc.. and would have refunded our money back right away. I was not rude to them.. I just asked regular questions and they put me on hold or claimed they did not know all details. People that had been there for 20 years, ten years, 8 years don't know details??
When I called the company and asked about extra fees and taxes; they became vague and would not answer any questions and hung up on me including their billing manager. There was only one staff there who was honest and answered our questions and others gave us different answers or would eat their words of what they had previously stated on the phone about our package.
The worst part was is that they opened up a hotmail account in my wife"s name without our knowledge and recorded conversations without our knowledge and stated that they had recordings of us to show we were wrong to bully us into not asking for the refund. Does a reputable company do this to people? Besides we do not have a hotmail acoount and they billed us thru another company called World Travel or their DBA as they stated.
Thank Goodness we used Pay Pal on this fraudulent purchase. Pay Pal had our money refunded in full after their investigation!! If we had not done this within a week or two of purchase... we would have never seen our money again. They were adamant and refused to give us any money back.. Pay Pal helped us. If you receive a call from Interval Disnet Travel vacations in my opinion you will not have what you payed for and dipute the charge based on the 30 day money back guarantee under subsection (7) of this company's terms and conditions on their website.
Don't be bullied!! This company / travel agent is based out of Atlanta, Georgia. Georgia has a consumer protection Act and you can fill out a complaint with this government branch about this company for deceptive practices. I plan to.
Consumer's Beware of Interval Disney Vacations or World Travel !!
Interval Disney Vacations Reviews
In Sept 2015 I got a call from Interval Disney Vacations for a discounted travel package to Orlando USA, Bahamas for $864 which was charged to my credit card. I agreed to pay because I and was told that cancellation option is allowed if I change my mind. However, I decided to call back the following day to cancel it and the nightmare begun. My bank in Australia had assisted to retrieve the amount but to no avail. Their response to my numerous emails is that the refund will be given after 3 years when the package has not been used.
On 3 Dec 2018 I sent an email about the refund as it was time, but it bounced back meaning my email could not be transmitted to them. When I called their number a Filipina operator said that I could not get a refund as my membership is no longer active. When I tried to ask for the correct email so I could send the email trail, the operator hang up on me! My desperation reached its limit as I truly believe that this is a SCAM! I am hoping that an international agency may help people like me who are victimised by such unscrupulous companies as the money taken from me is hard-earned.
I read a report on this website regarding a scam with interval disney vacations and it was like reading my experience except he reported to PayPal and got his money returned and we went on the trip. Was he ever smart!
I got a call at home and thought it was about a cruise I was booking through another membership that we have. They implied I had already agreed so I ended up paying a $600 registration fee and I would get a free cruise to Bahamas and a two night stay as well as a few days in Orlando and Fort Lauderdale a free car rental and disney tickets. We were just required to attend a time share presentation.
I booked the cruise and stay in Bahamas. I checked out the resort on Trip Advisor and because of reviews upgraded to the Island Seas Resort instead of Island Palm Marinas. Free cruise! Port fees and the resort fees for the upgrade were an additional $638.00. This is over and above the registration fee of $600.00. In addition we were charged a service fee or tax of $30 a night at the resort. Add the parking at $60 and this free cruise has now cost me $1328.
There is no way I would have purchased the timeshare presented and the agent suggested we tip her since we were not purchasing???
The cruise on the grand celebration was nice but you can pay in full for less than the free cruise through interval disney vacations.
Outrageous. Do not buy this package!
This company called us over the phone and said we had won a prize that only 3 percent of people can win nationwide. My wife had already booked a Disney cruise and resort with Disney and during the phone call she was mislead to beleive that they were calling and were affiliated with Disney or a subsidiary company. They were fast talking and did not give out any information over the phone of taxes and port fees and or extra costs and gratuities. They just wanted the credit card number and for about $250 dolars each adult you would win a promotional package for four for a cruise, hotel stay and car rental.. Too good to be true??? yes it is!!!! We got duped!!!!
When we realized that we had been fooled we called back a day later and stated that we wanted a refund... They stated that it was a non refundable package but on their website it clearly states there is a 30 day money back guarantee on all packages with no restrictions or stipulations. If they are a reputable comapny that has been in business for years "as they stated" they would have been open with us on the extra fees and taxes etc.. and would have refunded our money back right away. I was not rude to them.. I just asked regular questions and they put me on hold or claimed they did not know all details. People that had been there for 20 years, ten years, 8 years don't know details??
When I called the company and asked about extra fees and taxes; they became vague and would not answer any questions and hung up on me including their billing manager. There was only one staff there who was honest and answered our questions and others gave us different answers or would eat their words of what they had previously stated on the phone about our package.
The worst part was is that they opened up a hotmail account in my wife"s name without our knowledge and recorded conversations without our knowledge and stated that they had recordings of us to show we were wrong to bully us into not asking for the refund. Does a reputable company do this to people? Besides we do not have a hotmail acoount and they billed us thru another company called World Travel or their DBA as they stated.
Thank Goodness we used Pay Pal on this fraudulent purchase. Pay Pal had our money refunded in full after their investigation!! If we had not done this within a week or two of purchase... we would have never seen our money again. They were adamant and refused to give us any money back.. Pay Pal helped us. If you receive a call from Interval Disnet Travel vacations in my opinion you will not have what you payed for and dipute the charge based on the 30 day money back guarantee under subsection (7) of this company's terms and conditions on their website.
Don't be bullied!! This company / travel agent is based out of Atlanta, Georgia. Georgia has a consumer protection Act and you can fill out a complaint with this government branch about this company for deceptive practices. I plan to.
Consumer's Beware of Interval Disney Vacations or World Travel !!