Ordered product May 9. Charged my credit card June 9. Inquired regarding order status June 26. Told me order was in process. July 17 received $20 of a $400 order. No indication of back orders or when they might ship. Contacted Company on July 22. THEY ask ME what was missing. Sent them photos of what I recieved. They responded with "waiting for more items from our suppliers - will ship when they arrive". 8/7 I emmailed requesting a status.
Received respoinse "items will ship Spring 2021" I requested a refund same day. Aug 10 I emailed status. Was told information had been sent to appropriate department. August 18 I called and spoke with Sierra. Told me she could not tell me when a refund might be issued. Asked to speak to a supervisor and she told me this was not possible, Basically they have stolen my money!
I placed an order with Dutch Gardens a month ago. I never received a confirmation and I checked "my account" and it looks like it was never placed. So the next evening I placed it again, received confirmation and started waiting. And waiting. I got my credit card statement and noticed both orders were on it. I looked at my Dutch Gardens account and there was only one order showing. I finally called them for clarification AND to ask when it would be shipped. The woman who answered the phone wasn't sure if she could cancel the duplicate order and I would have to check my credit card statement to see if it was credited.
So I did. Nothing was credited.
She also said they had just gotten a delivery, so my order would ship soon. I finally did get a shipping notice and my order's been in transit for four days. It was placed a month ago.
These are not earth shattering complaints, but my experience with them hasn't been good. There are lots of other mail order nurseries out there.
E FORWARNED OF THE DUTCH GARDENS REFUND/RETURN POLICIES IF YOU ORDER FROM THIS COMPANY! YOU WILL END UP PAYING FOR THEIR MISTAKES. I ordered three Christmas cactus plants and they waited almost a month to send these to me. The plants arrived at my door mushy and dying. These were supposed to be Christmas gifts, so I immediately called the company to find out if there is any way to revive the plants, and was told to send an email to cusomter service. Three days go by without a response to my email so I called again. The rep told me that I could wait and see if the plants survive (doubtful) otherwise, my other options were to 1) get replacement plants next year because they were done shipping for the year, or 2) I could send the plants back to them AT MY EXPENSE and they would refund my money LESS MY ORIGINAL SHIPPING CHARGES! This is the most ridiculous policy I have ever heard of. So tell me what company sends you a defective product and expects you to eat the cost? I asked if I could speak with a surpervisor, but "gee, there was no supervisor working today". I asked if they could have a supervisor call me when they are available, and was told "that's not how it works, you have to call them". I asked for the name of the supervisor so I could call tomorrow, but, "gee, they don't know who might be working tomorrow, I just have to call, that is how it works". I have never been so FRUSTRATED with a company.
Dutch Gardens USA, Inc. Reviews
Ordered product May 9. Charged my credit card June 9. Inquired regarding order status June 26. Told me order was in process. July 17 received $20 of a $400 order. No indication of back orders or when they might ship. Contacted Company on July 22. THEY ask ME what was missing. Sent them photos of what I recieved. They responded with "waiting for more items from our suppliers - will ship when they arrive". 8/7 I emmailed requesting a status.
Received respoinse "items will ship Spring 2021" I requested a refund same day. Aug 10 I emailed status. Was told information had been sent to appropriate department. August 18 I called and spoke with Sierra. Told me she could not tell me when a refund might be issued. Asked to speak to a supervisor and she told me this was not possible, Basically they have stolen my money!
I placed an order with Dutch Gardens a month ago. I never received a confirmation and I checked "my account" and it looks like it was never placed. So the next evening I placed it again, received confirmation and started waiting. And waiting. I got my credit card statement and noticed both orders were on it. I looked at my Dutch Gardens account and there was only one order showing. I finally called them for clarification AND to ask when it would be shipped. The woman who answered the phone wasn't sure if she could cancel the duplicate order and I would have to check my credit card statement to see if it was credited.
So I did. Nothing was credited.
She also said they had just gotten a delivery, so my order would ship soon. I finally did get a shipping notice and my order's been in transit for four days. It was placed a month ago.
These are not earth shattering complaints, but my experience with them hasn't been good. There are lots of other mail order nurseries out there.
E FORWARNED OF THE DUTCH GARDENS REFUND/RETURN POLICIES IF YOU ORDER FROM THIS COMPANY! YOU WILL END UP PAYING FOR THEIR MISTAKES. I ordered three Christmas cactus plants and they waited almost a month to send these to me. The plants arrived at my door mushy and dying. These were supposed to be Christmas gifts, so I immediately called the company to find out if there is any way to revive the plants, and was told to send an email to cusomter service. Three days go by without a response to my email so I called again. The rep told me that I could wait and see if the plants survive (doubtful) otherwise, my other options were to 1) get replacement plants next year because they were done shipping for the year, or 2) I could send the plants back to them AT MY EXPENSE and they would refund my money LESS MY ORIGINAL SHIPPING CHARGES! This is the most ridiculous policy I have ever heard of. So tell me what company sends you a defective product and expects you to eat the cost? I asked if I could speak with a surpervisor, but "gee, there was no supervisor working today". I asked if they could have a supervisor call me when they are available, and was told "that's not how it works, you have to call them". I asked for the name of the supervisor so I could call tomorrow, but, "gee, they don't know who might be working tomorrow, I just have to call, that is how it works". I have never been so FRUSTRATED with a company.