Was sent a text message offering a great deal on a logo for my business and I told the guy I was interested in the deal. Paid the money for a logo and also to have a website done, but a few days later when the logo was done they wanted another $299.00 dollars for the legal process. Complained to them that that info was not given to me prior to paying for the logo or even during the initinal text, otherwise I would have passed on the offer.
Customer support is horrible and the manager that I spoke with was completely rude and unprofessional. He tried yeling at me and saying that it was my fault, which I myself would never talk to a client that way. He then said that he was not giving me my money back and I had to pay the extra $299.00 to complete the project.
No where on in the text, emails, or even on their website does it say the cost of the legal porcess or even that there are no refunds!! At this time i am still looking for ways to get my money back and if there are any legal actions that I can take.
The company has ads on Google which appear when you search for logo and other graphic art designs. There are several different packages which are offered but in order to take advantage of an offer you have to do an online chat with someone, they don't work through email, and it turns out that very few designs will meet their lowest prices. After a half hour of discussion, they tell you the job will be more expensive for one reason or another even though the details of their "Special offer" don't have any of the limitations the salesman states.
Essentially, it is false advertising, drawing you in with a low price and then raise their price if you need anything other than a very basic design which you can get for less on other websites.
Digit Media Designs Reviews
Was sent a text message offering a great deal on a logo for my business and I told the guy I was interested in the deal. Paid the money for a logo and also to have a website done, but a few days later when the logo was done they wanted another $299.00 dollars for the legal process. Complained to them that that info was not given to me prior to paying for the logo or even during the initinal text, otherwise I would have passed on the offer.
Customer support is horrible and the manager that I spoke with was completely rude and unprofessional. He tried yeling at me and saying that it was my fault, which I myself would never talk to a client that way. He then said that he was not giving me my money back and I had to pay the extra $299.00 to complete the project.
No where on in the text, emails, or even on their website does it say the cost of the legal porcess or even that there are no refunds!! At this time i am still looking for ways to get my money back and if there are any legal actions that I can take.
The company has ads on Google which appear when you search for logo and other graphic art designs. There are several different packages which are offered but in order to take advantage of an offer you have to do an online chat with someone, they don't work through email, and it turns out that very few designs will meet their lowest prices. After a half hour of discussion, they tell you the job will be more expensive for one reason or another even though the details of their "Special offer" don't have any of the limitations the salesman states.
Essentially, it is false advertising, drawing you in with a low price and then raise their price if you need anything other than a very basic design which you can get for less on other websites.